Universal Furniture

Designer Program Details:
Online Trade Login: Yes

Markets and Showroom:
Las Vegas Market: A-202
High Point Market: IHFC-C202
Bassman Blaine Showrooms: Irving, Laguna, Online

Lead Times:
Current Lead Time: In stock items can ship within 3-5 business days after an order confirmation is received.
Out of stock items can be up to 12 weeks but always best to check directly with your Sales Rep.

Freight and Delivery:
To commercial site: Under $1,000 = 20%; $1,001-$3,000 = 18%; $3,001-$10,000 = 15%; Over $10,000 = 10%

Returns and Claims:
Returns/Cancellations
As soon as you place your order we begin the procurement process. Therefore, we are not able to accept cancellations without a 25% administrative fee. All returned merchandise must be authorized by a Phillips Collection claims representative. Returned merchandise is subject to a 25% re-stocking fee. All freight charges are the responsibility of the customer. All refunds on orders paid by credit card will incur a 3% administrative fee. We require that all cancellations and/or changes to pending orders be given in writing.

Damages/Repairs
Any merchandise with visible damage must be noted to the delivery service upon receipt. Damages including concealed damage must be reported within three(3) business days from receipt of merchandise. Photos documenting damaged items must be sent by email to claims@phillipscollection.com. All customer made repairs must be previously authorized by our claims department. For 3rd party shipments, Phillips Collection will make every effort to provide information and assist in the completion of your claim. All packing material must be held until further advice from Phillips Collection. Failure to retain damaged merchandise and packing material will result in immediate declination of your claim.